It's an aesthetically pleasing design and provides good cooling for a medium sized room. On max cool, it can sometimes make the room too cold, which is a great problem to have! The packaging is clever to access the unit, and it's intuitive to use.
On the negatives, it does not come with a window kit to seal off the rest of the window and the ducted exhaust hose comes off sometimes (as we keep using the window, since it's not sealed off). I don't find the silent/night mode to be any quieter than the auto mode.
Haven't yet used the heat feature, but purchased this variant as the room gets cold in the winter!
All in all, still meets my expectations and would recommend buying.